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CarCheck UK Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our vehicle history checking services and website.
We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
CarCheck UK Ltd
Registered Office: 123 Fleet Street, London, EC4A 2BB
Company Number: 12345678
ICO Registration Number: ZA123456
Email: privacy@carcheckuk.co.uk
Data Protection Officer: dpo@carcheckuk.co.uk
We collect and process various types of personal data to provide our services:
We use your personal data for the following purposes:
Under UK GDPR, we process your personal data on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Providing vehicle check services | Contract performance |
| Processing payments | Contract performance |
| Marketing communications | Consent (opt-in) |
| Website analytics and improvement | Legitimate interests |
| Fraud prevention and security | Legitimate interests |
| Tax and accounting compliance | Legal obligation |
We share your personal data with trusted third parties only when necessary to provide our services:
We work with carefully selected partners who process data on our behalf:
We access vehicle data from authorized sources:
We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights, prevent fraud, or ensure public safety.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will notify you of any such change.
We never sell your personal data to third parties. All third-party processors are bound by data protection agreements and can only use your data as instructed by us.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Until account deletion + 30 days | Service provision |
| Transaction records | 7 years | Legal/tax requirements |
| Vehicle search history | 3 years | Customer service & dispute resolution |
| Marketing consent | Until withdrawal + 90 days | Compliance verification |
| Website analytics | 26 months | Industry standard |
| Support tickets | 3 years | Quality assurance |
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.
Under UK GDPR, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request deletion of your personal data (subject to legal obligations).
Limit how we process your personal data in certain circumstances.
Receive your data in a structured, commonly used format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent for processing at any time (where applicable).
Lodge a complaint with the ICO if you believe your rights have been violated.
To exercise any of these rights, please contact us at:
We will respond to your request within one month. For complex requests, we may extend this by up to two months and will inform you of any delay.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office:
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the ICO within 72 hours of becoming aware of the breach, as required by UK GDPR.
While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Your personal data is primarily stored and processed within the United Kingdom and European Economic Area (EEA). However, some of our service providers may process data outside these regions.
When we transfer data internationally, we ensure appropriate safeguards are in place:
We use EU/UK-approved contractual terms with data processors
We transfer to countries with UK adequacy decisions where applicable
Encryption, pseudonymization, and access controls for international transfers
For more information about our international data transfers, please contact privacy@carcheckuk.co.uk.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at privacy@carcheckuk.co.uk. We will promptly delete such information from our records.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Previous versions of this policy are available upon request by contacting privacy@carcheckuk.co.uk.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Postal Address
Data Protection Officer
CarCheck UK Ltd
123 Fleet Street
London, EC4A 2BB
United Kingdom
Thank you for trusting CarCheck UK Ltd with your personal information. Your privacy is important to us, and we are committed to protecting it in accordance with the highest standards.
CarCheck UK Ltd
Questions? Contact us at legal@carcheckuk.co.uk